# ECC and disputes

- [Which European Consumer Centre do you contact about a rental car abroad?](https://scratchfair.com/en/knowledge/ecc-and-disputes/which-european-consumer-centre.md): You contact the ECC in the country where you live, not where you rented. Who qualifies, what the centre does, and what to do if no ECC can help.
- [How does the European Small Claims Procedure work for a car rental dispute?](https://scratchfair.com/en/knowledge/ecc-and-disputes/european-small-claims-car-rental.md): A written EU court procedure for cross-border claims up to 5,000 euros, without a lawyer. Forms A to D, time limits, costs and when it suits a rental dispute.
- [What is ECRCS, and when can the car rental conciliation service help you?](https://scratchfair.com/en/knowledge/ecc-and-disputes/ecrcs-car-rental-conciliation.md): The European Car Rental Conciliation Service settles disputed charges with large rental brands for free. Who takes part, who can use it and how it works.
- [Booked your rental car through a broker or comparison site: who do you complain to?](https://scratchfair.com/en/knowledge/ecc-and-disputes/booked-through-broker-who-to-complain-to.md): A broker books the car, the rental company provides it. Which party answers for which problem, how broker insurance fits in, and where you take a complaint.
- [How does a complaint about a rental company at the European Consumer Centre work?](https://scratchfair.com/en/knowledge/ecc-and-disputes/ecc-complaint-car-rental.md): The ECC helps for free when you rented from a company in another EU country, Iceland or Norway. When you can use it, what you need, and how ECRCS fits in.