# Damage claim from Dollar?

How to object to a damage claim from Dollar, step by step.

## How to handle it

1. Read the claim and check what it proves: the damage, that it happened during your rental, and the cost.
2. Collect your evidence: contract, pick-up and return forms, your own photos.
3. Object in writing to Dollar, in your language and the office's language, with a deadline.
4. No answer or a refusal? Go to the European Consumer Centre in your country.
5. For a direct cross-border booking you can also use ECRCS after the complaint procedure of Dollar.
6. Amount already charged? Ask your card issuer about a chargeback in time.

**Takes part in ECRCS.** Dollar is on Leaseurope's list of companies taking part in the European Car Rental Conciliation Service. For cross-border rentals booked directly, you can use it after the company's own complaint procedure. (Source: https://www.leaseurope.org/consumer-redress)

Scratchfair is not affiliated with Dollar. Brand names are used only to describe which company sent the claim.