# Damage claim from Drivalia?

How to object to a damage claim from Drivalia, step by step.

## How to handle it

1. Read the claim and check what it proves: the damage, that it happened during your rental, and the cost.
2. Collect your evidence: contract, pick-up and return forms, your own photos.
3. Object in writing to Drivalia, in your language and the office's language, with a deadline.
4. No answer or a refusal? Go to the European Consumer Centre in your country.
5. Amount already charged? Ask your card issuer about a chargeback in time.

**Does not take part in ECRCS.** Drivalia is not on Leaseurope's list of ECRCS members. Your European Consumer Centre can still help with a cross-border complaint. (Source: https://www.leaseurope.org/consumer-redress)

Scratchfair is not affiliated with Drivalia. Brand names are used only to describe which company sent the claim.