At a glance
Language of the letter to the officeGerman
CurrencyEUR
Price of a letter for customers in Germany€39
The route for a claim from Germany
- Written objection to the office in Germany, in German and your own language.
- No answer: a reminder with a short new deadline.
- Still nothing: the European Consumer Centre in your country, for free.
- Charged already: a chargeback request to your card issuer.
Consumer centre
Is the rental company in Germany and do you live in another EU country, Iceland or Norway? Then contact the consumer centre in your own country. It works with the centre in Germany.
Website of the consumer centre in Germany