Knowledge base
Everything about car rental damage claims
Clear answers about your rights in Europe, by situation and by country. New articles every day.
Topics
What are you dealing with?
5 articles
At pick-up
- CDW, excess and super cover: what does rental car insurance actually cover?
- Full to full or full to empty: which rental car fuel policy should you choose?
- Can the rental desk make you buy extra insurance at pick-up?
5 articles
At return
- Which photos and video should you take when you return a rental car?
- What can a rental company charge if you return the car late?
- How do you handle the return inspection of a rental car so a later claim has no chance?
6 articles
Claim received
- A damage claim weeks after you returned the rental car: is it too late for the company?
- Wear and tear or damage: where is the line on a rental car?
- Windscreen, tyres and underbody: why is this damage often not covered on a rental car?
5 articles
Disputing a claim
- The rental company does not reply to your objection: what are your next steps?
- Which evidence do you need to dispute a rental car damage claim?
- A debt collector is chasing a rental car damage claim: what should you do?
5 articles
Credit card and chargeback
- Admin fee for a traffic fine on your rental car: is that allowed, and can you dispute it?
- How do you claim your excess back from your own car hire excess insurance?
- How does a rental car deposit on your credit card work, and when do you get it back?
5 articles
ECC and disputes
- Which European Consumer Centre do you contact about a rental car abroad?
- How does the European Small Claims Procedure work for a car rental dispute?
- What is ECRCS, and when can the car rental conciliation service help you?
34 new articles todayAdded every morning, based on current news and the questions people ask right now.
Latest articles
Return · 4 min
What can a rental company charge if you return the car late?
Return · 4 min
How do you handle the return inspection of a rental car so a later claim has no chance?
Return · 4 min
Charged for fuel after you returned the rental car full: what can you do?
Pick-up · 4 min
CDW, excess and super cover: what does rental car insurance actually cover?
Pick-up · 5 min
Full to full or full to empty: which rental car fuel policy should you choose?
Pick-up · 4 min