At a glance
Language of the letter to the officeGerman
CurrencyCHF
Price of a letter for customers in SwitzerlandCHF 39
The route for a claim from Switzerland
- Written objection to the office in Switzerland, in German and your own language.
- No answer: a reminder with a short new deadline.
- Still nothing: the European Consumer Centre in your country, for free.
- Charged already: a chargeback request to your card issuer.
Consumer centre
Is the rental company in Switzerland and do you live in another EU country, Iceland or Norway? Then contact the consumer centre in your own country. It works with the centre in Switzerland.
Find the consumer centre via ECC-NetNo articles about Switzerland yet. These apply everywhere in Europe:
How do you dispute a rental car damage claim, step by step?Disputing a claim · 4 min
How does a complaint about a rental company at the European Consumer Centre work?ECC and disputes · 4 min
Can a rental company charge damage to your credit card after you return the car?Credit card and chargeback · 4 min